Return Policy (14 Days Return)
At Lamarou, our goal is for you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer returns for both defective and non-defective items within 14 days of delivery. You have 14 calendar days from the date your order arrives to request a return. Items must be in their original, unused condition. We’ll guide you through the return process to make it easy and smooth.
We Accept Exchanges
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
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Unworn/Unused: The item should be in original, unused condition—no signs of wear, stains, or alterations.
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Original Packaging: The item must be returned with original packaging, including tags, labels, dust bags, or any protective materials.
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Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required to process your return efficiently.
How to Start a Return
To initiate a return, email us at support@lamarou.us with:
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Your order number
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The item(s) you wish to return
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The reason for the return (optional)
Once your return is approved, we will provide a prepaid return shipping label and instructions.
Return Shipping
Lamarou will cover the return shipping cost when your return is accepted. Please ensure the item is securely packaged in its original packaging to avoid damage during transit.
Items Returned Without Authorization
Items returned without prior authorization or not using the provided return shipping label will be refused and returned to you. Please follow the instructions carefully to avoid delays.
If you’re unsure whether your item qualifies for a return, please contact us at support@lamarou.us.
Restocking Fee
No restocking fees will be charged on returned items.